Nintendo: “Customer harassment will not accept repairs, and if it is malicious, we will contact the police, lawyers, etc.”

Nintendo Co., Ltd
Renewal of repair service regulations/warranty regulations for our products

According to the article

Thank you for your continued patronage of our products.

On October 19, 2022 (Wednesday), we will update the repair service regulations and warranty regulations for the following products.

update date

Wednesday, October 19, 2022

Products

・Nintendo Switch Family
・Exclusive products for Nintendo Switch Online subscribers
・Nintendo Classic Mini Series
・Game & Watch (Super Mario Bros./Legend of Zelda)
・Monster Ball Plus
・Nintendo USB wireless microphone
*The above are some of the target products. For details on the target products, please refer to the updated repair service regulations/warranty regulations.

Update details

・Changes to regulations regarding re-repairs
・Addition of rules for refusing replacement or repair
・Added “About customer harassment”

・Addition of provisions regarding handling when product repair acceptance ends during the warranty period.
・Review of other overall expressions

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